I have a Master’s degree in Organisational Psychology from the University of  Queensland, a CELTA from Cambridge University, a certificate in proofreading and another in copywriting.

Over the years, I’ve worked as a university lecturer, research assistant, hospital trainer, technical writer, HR consultant, and training coordinator. In every one of these jobs, I noticed that communication was often poor. Presentations were dull, emails were badly written, misunderstandings were common.

As a result, there was confusion and sometimes anger. Work was not efficient. Colleagues lost trust in each other. Valuable employees resigned. Customers walked out the door without even talking to anybody. Sales were lost – sometimes big sales.

All of it could have been avoided, if only they knew how to communicate better.